Returns & FAQ
Returns & Refund Policy
I want you to be happy with your purchase and take care when preparing every order for shipment. Because my artwork and products are independently produced and shipped directly from my studio, all sales are considered final.
Returns & Exchanges
I do not accept general returns, exchanges, or returns due to change of mind, incorrect selection, or sizing.
Please carefully review your order before completing your purchase, including the artwork, size, quantity, and shipping information.
Refunds
Refunds are not generally offered. All purchases are final once submitted.
If you believe there is a significant issue with your order, please contact me at deathbymydesign@gmail.com as soon as possible. Requests will be reviewed on a case-by-case basis and a resolution may be offered at my discretion where appropriate.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
Damaged Items & Shipping Issues
I package orders carefully before they leave my studio. Once an order has been handed over to the shipping carrier, damage, loss, or mishandling occurring during transit is generally outside of my control and is not automatically the responsibility of the artist.
However, I understand that shipping problems can happen. If your order arrives damaged or there is another significant issue with your purchase, please contact me at:
Please include:
Your order number
Clear photographs of the packaging
Clear photographs showing the damage or issue
Any other information that may help explain what happened
Claims will be reviewed individually, and while a replacement, refund, or other resolution cannot be guaranteed, I will do my best to determine an appropriate solution.
Please contact me as soon as possible after receiving your order.
Cancellations
If your order has already been packaged or shipped, cancellation may no longer be possible.
Please email deathbymydesign@gmail.com with your order number if you need to request a cancellation.
Original Artwork
Original artwork is one-of-a-kind and may contain natural variations, imperfections, or characteristics associated with the materials and handmade process. These qualities are part of the nature of an original artwork and are not considered defects.
Please review photographs, dimensions, materials, and descriptions carefully before purchasing.
Original artworks are final sale and are not eligible for return or exchange.
Prints & Other Artwork
Prints and other art products are also final sale. Slight variations in color between your screen and the physical product may occur due to differences in monitors, displays, printing processes, and materials. These variations do not necessarily constitute a quality issue.
International Orders
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.
These fees are outside of my control and are the responsibility of the customer.
Please check your country's import requirements before placing an international order.
Contact
If you have a question or believe there is an issue with your order, please contact:
Please include your order number and relevant photographs or information so I can review your request.
I appreciate your understanding and your support of my independent art practice. ♡
— Kat / deathbymydesign